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Filed by Ginger Sanchez on 8/26/04 against Williams,DVM/Burien Veterinary Hospital; Hammond/Meyer/Baty/Five Corners Veterinary Hospital; and, Murnane/Jewett/Phoenix Central Laboratories
NOTE: ONLY Five Corners apparently used to be a member of BBB and apparently the other individuals/entities are not and therefore therefore totally immune from this action. The following is a true copy of the complaint and desired resolution:
Consumer's Complaint: On 4/24/04 I rushed my very sick dog to the Five Corners Veterinary Hospital due to a different veterinarian having prescribed/dispensed what turned out to be a deadly canine FDA/CVM approved drug for a touch of arthritis. I provided Dr. Hammond of that facility detailed information/instructions as to who/how to contact the drug manufacturer, Pfizer, at their 1-800 number to obtain verifications of my dog's symptoms and medical treatment information. They, instead, mis-diagnosed her condition and then told me that instead of giving my dog more time to try to recover on her own, gave me a choice of EITHER doing CPR or euthanasia (the early morning of 4/25/04, about 12 hours after the dog's admittance to their facility). When I asked what doing CPR would accomplish, they told me 'nothing'. My dog was euthanized and I requested that they make arrangements for a necropsy to be performed in order to determine the cause of my dog's death. The veterinarian on duty at that time (the morning of 4/25/04) told me that the cost to me would be a 'ball park figure' of approximately $500.00 and I agreed to it. After my dog was euthanized, the office person (name unknown) told me that before she would make a call to the laboratory to arrange for a necropsy, they required payment on the spot and in full of $1100.00. When I asked why the figure was more than twice what I had been told to expect, I was told that they did not have adequate refrigeration facilities to hold my dog in until the necropsy laboratory could pick up her body on the morning of 4/26/04 (24+ hours after death) and the additional charge was for a whole lot of ice in order for my dog's remains to be sufficiently preserved for a proper necropsy to be done. I agreed to pay the sum and did so by credit card (receiving a 10% discount as a senior citizen, total amount paid for the necropsy now being $990.00). The necropsy report was supposed to be available about 4/29 or 4/30/04 and I was finally able to obtain a copy of the report about 5/3/04. When I did not understand the 'findings', I called and was finally able to speak to Dr. Hammond who verbally summed up her opinion that my dog suffered from too many multiple conditions and didn't survive due to her 'age'. When I was not satisfied with that explanation, I contacted the necropsy laboratory, Phoenix Central Laboratories, Everett, Washington (who does not appear on any of the BBB searches) to speak directly to the veterinarian/pathologist who allegedly did the necropsy, Dr. Robert Murnane, DVM, Ph.D., Diplomate, A.C.V.P. on 5/10/04 and was informed by the office personnel there that no one would give me any information because the Five-Corners/Vet Hammond was the client and hung up on me after informing me that Dr. Hammond was the only person to contact. On 5/24/04 I sent a demand letter by fax to Dr. Hammond/Five Corners demanding that they voluntarily provide written authorization to Dr. Murnane to speak to me and to order/authorize Dr. Murnane/Phoenix Lab to 'preserve' my dog's 'bits and pieces' for a second necropsy and DNA testing until I located and made arrangements at another facility for same and for Hammond/Five Corners to provide me with an itemized billing of the $990.00 necropsy charges. When I called Five-Corners to determine that had received my faxed demand letter, the office person (Margaret Baty)acknowledged receipt of the faxed demand letter and informed me that Dr. Hammond had 'opted' to NOT provide any written release/authorization but had provided the release/authorization to Dr. Murnane by a telephone call. When I went to pick up the records and itemized necropsy billing, there was no itemized necropsy billing. I faxed a demand letter to Murnane/Phoenix Lab stating I would call their 1/800-347-0043 on 6/1/04, and when I did so, I was only allowed to speak to a person who identified herself as Linda Jewett and stated that she was the 'marketing person in charge of everything at the laboratory'. Ms. Jewett acknowledged receipt of the complete fax addressed to Dr. Murnane and stated that Dr. Murnane would NOT speak to me, that I could NOT have his e-mail address; that my dog's 'bits and pieces' WOULD have been preserved and kept in appropriate condition for a second necropsy and DNA testing 'as a matter of routine procedure' and provided me with HER e-mail address so that I could confirm that after she had a chance to verify that as the person in charge of that had already left for the evening. When I e-mailed Ms. Jewett several times and requested confirmation of the status of my dog's remains, I got no response from her and the e-mail had been delivered and not returned. I have since learned that Dr. Murnane apparently has already had his license to practice veterinary medicine 'compromised' by checking his 'record' out at: www.wa.gov/doh/hpqa1/Application/Credential_Search/Action_Detail_Rot.asp?PCN.
Consumer's Desired Resolution: I want a complete written record of all contacts and the substance of such contacts between Dr.Hammond/Five Corners and Dr.Murnane/Phoenix Lab, along with a complete written record of all contacts and the substance of such contacts between Dr. Hammond/Five Corners and Dr. Williams/Burien Veterinarian Hospital with respect to my dog, my dog's condition, and any/all contact between/amongst the parties named here and Pfizer regarding same; an itemized billing of the necropsy charges as outlined in my fax demand letters; all of the demanded information in the faxed demand letters sent to both parties; the current 'status' of ALL of my dog's 'bits and pieces' as previously demanded; a full refund of the monies paid to Five Corners (which totals just under $2,000.00); a 'replacement' dog of like quality/training and a written apology from both parties that includes an explanation of why there is no BBB listing for the Phoenix Central Laboratory, why Hammond/Five Corners did NOT contact Pfizer or IF they did, when they did and for what purpose and upon what 'basis' Dr. Hammond/Five Corners utilized the alleged services of Dr. Murnane/Phoenix Central Laboratory and the 'credentials' of said laboratory and whether Ms. Jewett is actually and officially employed by Phoenix Central Laboratory and under what authority the Phoenix Central Laboratory is authorized to do business in the State of Washington.
Part#2
NOTE: The 'hard copy' of the Response of Five Corners was mailed to me and for some reason does not appear on-line; this BBB cover letter was provided to the WA Vet Board as 'Exhibit #77; the Five Corners Response is 'Exhibit #78; my responses to each item of the letter #78 are in RED FONT for readability] - the following is a true and correct copy of that letter and my response:
| Complaint filed by: | Ginger Sanchez
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| Complaint filed against: | Five Corners | ||||||||||||||
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Date |
Activity |
Description | ||||||||||||||||||||||||||
| 09/27/2004 | Forward Consumer Rebuttal to Business | |||||||||||||||||||||||||||
| 09/27/2004 | Received Consumer Rebuttal |
Re: Case #22016444: Five Corners Veterinary Hospital A: I want a complete written record of all contacts and the substance of such contacts between Dr.Hammond/Five Corners and Dr.Murnane/Phoenix Lab, along with a complete written record of all contacts and the substance of such contacts between Dr. Hammond/Five Corners and Dr. Williams/Burien Veterinarian Hospital with respect to my dog, my dog's condition[s], and any/all contact between/amongst the parties named here and Pfizer regarding same; [as to a 'middle ground offer' for the BBB to present: "a TRUTHFUL and COMPLETE written and signed explanation as to why Hammond/Five Corners will not provide this", if they continue to fail/refuse to provide this item]; B: an itemized billing of the $1,100.00 necropsy charges, that were paid in full, as outlined in my fax demand letters; [as to a 'middle ground offer' for the BBB to present: "a TRUTHFUL and COMPLETE written and signed explanation as to why Hammond/Five Corners will not provide this", if they continue to fail/refuse to provide this item]; C: all of the demanded information in the faxed demand letters sent to both parties; [as to a 'middle ground offer' for the BBB to present: "a TRUTHFUL and COMPLETE written and signed explanation as to why Hammond/Five Corners will not provide this", if they continue to fail/refuse to provide this item]; D: a full refund of the monies paid to Five Corners (which totals just under $2,000.00); [as to a 'middle ground offer' for the BBB to present: "a TRUTHFUL and COMPLETE written and signed explanation as to why Hammond/Five Corners will not provide this", if they continue to fail/refuse to provide this item]; E: a 'replacement' dog of like quality/training and a written apology from both parties that includes an explanation of why there is no BBB listing for the Phoenix Central Laboratory [as to a 'middle ground offer' for the BBB to present: "a TRUTHFUL and COMPLETE written and signed explanation as to why Hammond/Five Corners will not provide this", if they continue to fail/refuse to provide this item]; F: why Hammond/Five Corners did NOT contact Pfizer or IF they did, when they did and for what purpose [as to a 'middle ground offer' for the BBB to present: "a TRUTHFUL and COMPLETE written and signed explanation as to why Hammond/Five Corners will not provide this", if they continue to fail/refuse to provide this item]; G: upon what 'basis' Dr. Hammond/Five Corners utilized the alleged services of Dr. Murnane/Phoenix Central Laboratory and the 'credentials' of said laboratory [as to a 'middle ground offer' for the BBB to present: "a TRUTHFUL and COMPLETE written and signed explanation as to why Hammond/Five Corners will not provide this", if they continue to fail/refuse to provide this item]; H: and, whether Ms. Jewett is actually and officially employed by Phoenix Central Laboratory and under what authority the Phoenix Central Laboratory is authorized to do business in the State of Washington, as according to the Hammond/Five Corners' 'response' "At that time Ms. Sanchez was provided with contact information for Ms. Linda Jewett at Phoenix Labs regarding "Romy's" necropsy and the release of the remains." Hammond/Five Corners NEVER provided me any information as to "contact information for Ms. Linda Jewett at Phoenix Labs". My SOLE 'source of information' was from reading the letterhead of the Phoenix Lab necropsy report upon which the name of "Ms. Linda Jewett" does NOT appear and NOTHING was ever conveyed to me by Hammond/Five Corners regarding any policies anyone had as to who would explain the necropsy findings [other than Hammond at Five Corners] and absolutely NOTHING was ever conveyed to me by ANYONE regarding any "policy" that would continue to prevent the release of my dog's remains for a 2nd necropsy and DNA identification testing prior to "Ms. Linda Jewett's" refusal to release any of the 'bits and pieces' or the 'frozen carcass' of my dog without a court order in the one and only telephone conversation that I had with "Ms. Linda Jewett" on 6/01/04 when I called and spoke to "Ms. Linda Jewett" after sending a demand fax to Phoenix Labs that included a copy of the demand fax sent to Hammond/Five Corners, BOTH of which have been totally ignored by both Hammond/Five Corners and Phoenix Central Labs [who is not a member of the BBB]. ALL of the items listed above are either IN the control and/or possession of Hammond/Five Corners or are accessible ONLY TO Hammond/Five Corners. For your convenience I am including in this e-mail response to the Hammond/Five Corner's response, a complete and true copy of the demand fax letter sent to Hammond/Five corners on 5/24/04 [mis-dated 5/25/04], receipt of which was verbally acknowledged by a "Margaret Baty, Operations Manager" of Five Corners, and which was incorporated into and provided to the WA Vet Board to include in the WA Vet Board Complaint via their investigator as Document/Exhibit #12: May 25, 2004 Complaint Status:
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***We are waiting for the business to respond. They have until October 12, 2004 to respond to this complaint. If they do not respond further action will be taken. ***
PART #4:
This is the final "solution" of the BBB's efforts at a "resolution" as posted on-line via the BBB search engine on 10/13/04.
Five Corners Veterinary Hospital
15707 1st Ave S
Seattle, WA 98148
General Information
| Original Business Start Date: | April 1962 |
| Local Business Start Date: | April 1962 |
| Principal: | Dr Melanie Caviness, Medical Director |
| Phone Number: | (206) 243-2982 |
| Membership Status: | No |
| Type-of-Business Classification: | Veterinarians |
Customer Experience
Based on BBB files, this company has an unsatisfactory record with the Bureau due to two or more unresolved complaints.
Additional Information
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Additional TOB Classifications: |
Animal Hospitals |
Report as of 10/13/2004
Copyright© 2004 Better Business Bureau®, Inc.
As a matter of policy, the Better Business Bureau does not endorse any product, service or company. BBB reports generally cover a three-year reporting period, and are provided solely to assist you in exercising your own best judgment. Information contained herein is believed reliable but not guaranteed as to accuracy. Reports are subject to change at any time.
The Better Business Bureau reports on members and non-members. Membership in the BBB is voluntary, and members must meet and maintain BBB standards.
| Complaint filed by: | Ginger Sanchez
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| Complaint filed against: | Five Corners Veterinary Hospital (More)
Business Info
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| Complaint status: | Case Closed UNRESOLVED (More)
Activity
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Personal NOTE: While it's unfortunate that the Five Corners Veterinary Group determined to not bother to respond to the Better Business Bureau concerning any of the issues regarding their financial scam, the cover-ups they were involved in with their veterinarian colleagues [DVM Lawrence Williams/Burien Veterinary Clinic and DVM Robert Murnane/Phoenix Central Laboratory/"Linda Jewett" aka: "Marketing Person In Charge of Everything", and of course their own behaviors] this has still proven to be an extremely valuable learning experience for me by having pursued it to 'the end': I am satisfied that by having taken this Better Business Complaint to its conclusion, that I actully now have all of the answers to my questions by the very fact that the Five Corners Veterinary group refused to provide any substantive answers to anything and perhaps the State of Washington, Attorney General's Department on Consumer Fraud will have better luck than the Better Business Bureau did. For those reading this, feel free to draw your own conclusions as this is just my own true personal and documented experience.
PART #5:

This is the SECOND final "solution" of the BBB's efforts at a "resolution" as AFTER the BBB had CLOSED the matter, Five Corners/Hammond, etc., allegedly mailed a rebuttal to the BBB. I received a copy of the "rebuttal" by regular mail on 10/29/04 [postmarked 10/27/04] with a copy of a Five Corners letter dated 10/20/04 stating their "rebuttal" had allegedly been mailed on 10/11/04 [which apparently the BBB never received], along with a "copy" of the alleged "rebuttal" dated 10/11/04 and date-stamped received by the BBB on 10/20/04, so now the CLOSED matter is once again OPEN as listed below per the BBB on-line form as of 10/29/04. LITTLE did I know just how very appropriate the music title of "Yakity-Yak" was going to prove to be!
| Complaint filed by: | Ginger Sanchez
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| Complaint filed against: | Five Corners Veterinary Hospital (More)
Business Info
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| Complaint status: | Manually Forward Final Response to Consumer (More)
Activity
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1. Complete written record of all contacts and the substance of such contacts between Dr. Hammond/Five Corners and Dr. Nurnane/Phoenix Lab.We have provided Ms. Sanchez with all medical records, which include any conversation(s) between Dr. Murnane and Dr. Hammond. Specifically, the only conversation between Dr. Hammond and Dr. Murnane was on May 27, 2004 regarding the release of the remains and to be sure the release is authorized. This was documented in the medical records, which has been previously provided to Ms. Sanchez.2. Complete written record of all contacts and the substance of such contacts between Dr. Hammond/Five Corners and Dr. Williams/Burien Veterinary Hospital.Again, we have provided Ms. Sanchez with all medical records, which would include any conversation that took place. Dr. Hammond and Dr. Williams did not consult regarding Romy. Ms. Sanchez came to Five Corners Veterinary Hospital on an emergency basis advising that her dog, Romy, stopped eating and was listless. Ms. Sanchez advised that she was a client of Burien Veterinary Hospital. As part of our customary emergency procedure, we faxed Burien Veterinary Hospital a Case Summary describing presenting complaint, history and emergency medical treatment. A copy of this Case Summary was provided to Ms. Sanchez.3. Any and all contact between/amongst the parties named here and Pfizer.There was no contact between Dr. Hammond and Pfizer. While Ms. Sanchez shared that Romy was on Rimadyl for arthritis, she further advised that she stopped treating Romy with the Rimadyl and that, it was her opinion that Romy seemed to improve.4. An itemized billing of the $1,100.00 necropsy charges.Five Corners Veterinary Hospital charged Ms. Sanchez $990.00 for the necropsy. The actual invoice was $1,100.00 less a senior discount of $110.00. Ms. Sanchez has advised that she was originally advised that she was originally advised by Dr. Meyer that the charge for this service would be around $500.00 but would need to contact the laboratory to determine the exact price. The following morning our office contacted the laboratory to determine the exact price and was advised of the specific necropsy fee. Our office contacted Ms. Sanchez and advised her of the $1,100.00 fee and Ms. Sanchez authorized us to proceed. Please note that this is not a service that Five Corners Veterinary Hospital commonly provides, therefore, we had to contact the laboratory directly for an actual quote.5. All of the demanded information in the faxed demand letters sent to both parties.We have provided Ms. Sanchez all copies of medical and laboratory records. This included the names of all the drugs used in Romy's treatment.6. The current status of all of my dog's bits and pieces as previously demanded.Ms. Sanchez would need to work directly with Phoenix Central Laboratory regarding this request.7. A full refund of monies paid to Five Corners.Ms. Sanchez was presented an initial estimate for medical treatment for Romy, which she approved with her signature. Subsequent medical treatment and associated costs was discussed with the owner who approved over the telephone by authorizing payment on her credit card.8. A replacement dog of like quality/training and a written apology from both parties that includes an explanation of why there is no BBB listing for the Phoenix Central Laboratory.Five Corners Veterinary Hospital does not provide replacement animals. In reference explanation of why there is no BBB listing for the Phoenix Central Laboratory, this information would need to be provided by Phoenix.9. Why Hammond/Five Corners did NOT contact Pfizer of[or] IF they did, when they did and for what purpose.According to Dr. Hammond, there was no request to contact Pfizer nor was there evidence of any medical connection between Romy's symptoms presented to Five Corners being related to Rimadyl administration.10. Upon what basis Dr. Hammond/Five Corners utilized the alleged services of Dr. Murnane/Phoenix Central Laboratory and the credentials of said laboratory.At the request of Ms. Sanchez, Dr. Meyer of Five Corners Veterinary Hospital arranged for a necropsy to be completed by Phoenix Central Laboratory. Phoenix Central Laboratory can provide their credentials.11. Whether Ms. Jewett is actually and officially employed by Phoenix Central Laboratory.This should be directed to Phoenix Central Laboratory.12. What authority Phoenix Central Laboratory is authorized to do business in the State of Washington.Again, this question should be directed to Phoenix Central Laboratory.
1. Complete written record of all contacts and the substance of such contacts between Dr. Hammond/Five Corners and Dr. Nurnane/Phoenix Lab.We have provided Ms. Sanchez with all medical records, which include any conversation(s) between Dr. Murnane and Dr. Hammond. Specifically, the only conversation between Dr. Hammond and Dr. Murnane was on May 27, 2004 regarding the release of the remains and to be sure the release is authorized. This was documented in the medical records, which has been previously provided to Ms. Sanchez.2. Complete written record of all contacts and the substance of such contacts between Dr. Hammond/Five Corners Dr. Williams/Burien Veterinary Hospital.Again, we have provided Ms. Sanchez with all medical records, which would include any conversation that took place. Dr. Hammond and Dr. Williams did not consult regarding Romy. Ms. Sanchez came to Five Corners Veterinary Hospital on an emergency basis advising that her dog, Romy, stopped eating and was listless. Ms. Sanchez advised that she was a client of Burien Veterinary Hospital. As part of our customary emergency procedure, we faxed Burien Veterinary Hospital a Case Summary describing presenting complaint, history and emergency medical treatment. A copy of this Case Summary was provided to Ms. Sanchez.3. Any and all contact between/amongst the parties named here and Pfizer.There was no contact between Dr. Hammond and Pfizer. While Ms. Sanchez shared that Romy was on Rimadyl for arthritis, she further advised that she stopped treating Romy with the Rimadyl and that, it was her opinion that Romy seemed to improve.4. An itemized billing of the $1,100.00 necropsy charges.Five Corners Veterinary Hospital charged Ms. Sanchez $990.00 for the necropsy. The actual invoice was $1,100.00 less a senior discount of $110.00. Ms. Sanchez has advised that she was originally advised that she was originally advised by Dr. Meyer that the charge for this service would be around $500.00 but would need to contact the laboratory to determine the exact price. The following morning our office contacted the laboratory to determine the exact price and was advised of the specific necropsy fee. Our office contacted Ms. Sanchez and advised her of the $1,100.00 fee and Ms. Sanchez authorized us to proceed. Please note that this is not a service that Five Corners Veterinary Hospital commonly provides, therefore, we had to contact the laboratory directly for an actual quote.5. All of the demanded information in the faxed demand letters sent to both parties.We have provided Ms. Sanchez all copies of medical and laboratory records. This included the names of all the drugs used in Romy's treatment.6. The current status of my dog's bits and pieces as previously demanded.Ms. Sanchez would need to work directly with Phoenix Central Laboratory regarding this request.7. A full refund of monies paid to Five Corners.Ms. Sanchez was presented an initial estimate for medical treatment for Romy, which she approved with her signature. Subsequent medical treatment and associated costs was discussed with the owner who approved over the telephone by authorizing payment on her credit card.8. A replacement dog of like quality/training and a written apology from both parties that includes an explanation of why there is no BBB listing for the Phoenix Central Laboratory.Five Corners Veterinary Hospital does not provide replacement animals. In reference explanation of why there is no BBB listing for the Phoenix Central Laboratory, this information would need to be provided by Phoenix.9. Why Hammond/Five Corners did NOT contact Pfizer of[or] IF they did, when they did and for what purpose.According to Dr. Hammond, there was no request to contact Pfizer nor was there evidence of any medical connection between Romy's symptoms presented to Five Corners being related to Rimadyl administration.10. Upon what basis Dr. Hammond/Five Corners utilized the alleged services of Dr. Murnane/Phoenix Central Laboratory and the credentials of said laboratory.At the request of Ms. Sanchez, Dr. Meyer of Five Corners Veterinary Hospital arranged for a necropsy to be completed by Phoenix Central Laboratory. Phoenix Central Laboratory can provide their credentials.11. Whether Ms. Jewett is actually and officially employed by Phoenix Central Laboratory.This should be directed to Phoenix Central Laboratory.12. What authority Phoenix Central Laboratory is authorized to do business in the State of Washington.Again, this question should be directed to Phoenix Central Laboratory.
RESPONSE/QUESTION TO BBB: It would appear that I [Sanchez] am now given eight [8] days in order respond in a "timely manner", whereas the Hammond/Five Corners group has apparently been chronically given some sort of extensions - so I would like to know why that is:10/27/04 Manually Forward Final Response to Consumer10/27/04 Re-Open Complaint10/13/04 Case Closed UNRESOLVEDReport as of 10/13/2004: Based on BBB files, this company has an unsatisfactory record with the Bureau due to two or more unresolved complaints.10/13/04 Inform Business - Case Closed UNRESOLVED10/13/04 Inform Business - Case Closed UNRESOLVED10/13/04 Bureau Judged complaint to be closed UNRESOLVED10/13/04 No Response from Business re: Consumer Rebuttal09/27/04 Forward Consumer Rebuttal to Business09/27/04 Re-Open Complaint09/22/04 Manually Forward Business response to Consumer09/22/04 Receive Business Response09/15/04 NMBR-Resend Complaint to Business [*** We are waiting for the business to respond. They have until September 25, 2004 to respond to this complaint. If they do not respond the complaint will be closed and this will be reflected in their record.]09/15/04 NMBR- No response to first notice to business08/27/04 Inform Business of the Complaint [***We are waiting for the business to respond. They have until September 13, 2004 to respond to this complaint. If they do not respond the complaint will be closed and this will be reflected in their record.]08/27/04 Send acknowledgement to Consumer08/27/04 Complaint Validated by BBB Operator08/26/04 Complaint Received by BBB
RESPONSE/NOTE TO THE BBB: 10/30/04: TRUST ME - I AM NOT "SATISFIED". Ginger Sanchez e-Mail [ONLY]: GingerLSanchez@aol.com
RESPONSE/QUESTION FOR BBB: Please advise if you ever received the ORIGINAL "rebuttal" letter dated 10/11/04 and allegedly mailed, and IF SO, what the actual postmarked date on the envelope was and what date YOU actually received it. Thank you.
1. Complete written record of all contacts and the substance of such contacts between Dr. Hammond/Five Corners and Dr. Murnane/Phoenix Lab.We have provided Ms. Sanchez with all medical records, which include any conversation(s) between Dr. Murnane and Dr. Hammond.SANCHEZ RESPONSE: Hammond/Five Corners has not been asked about medical records that I have ALREADY received which might or might not include any conversations between Dr. Murnane and Dr. Hammond.Hammond/Five Corners has continuously been asked and is AGAIN asked to produce ANYTHING that would contain ALL CONTACTS OF ANY SORT, such as notes, recordings, memos, etc.If there were NO CONTACTS of ANY sort/type ever made between the Hammond/Five Corners group and the Murnane/Phoenix Lab group OTHER than such information already contained in the medical records that WERE provided to Sanchez, i.e. NEVER any phone calls, no correspondence, no notes of records or information of any sort provided to Murnane/Phoenix Central Lab, it should not be difficult for the Hammond/Five Corners group to put that in writing, sign it and provide it to me, UNLESS they are covering up something and/or have provided different and/or 'conflicting information' to the State of Washington, Veterinary Board of GovernorsOR ALTERNATIVELY, AGAIN AS BEFORE, THE MIDDLE GROUND OFFER is ONCE AGAIN: a TRUTHFUL and COMPLETE WRITTEN and SIGNED explanation as to why Hammond/Five Corners will NOT provide this, if they CONTINUE to fail/refuse to provide this item.Specifically, the only conversation between Dr. Hammond and Dr. Murnane was on May 27, 2004 regarding the release of the remains and to be sure the release is authorized.SANCHEZ RESPONSE [and statement NOW being submitted to WA VET Board Part #9 Add-On and as Exhibit #113]: As I do not HAVE anything in writing that states, confirms and/or describes, including the date(s), times(s) and all parties involved as well as the CONTENTS of ANY conversations, between either DVM Hammond and DVM Murnane or the Hammond/Five Corners group and the Murnane/Phoenix Central Lab group, I once AGAIN demand that such information be PRODUCED. Since Hammond/Five Corners has now ADMITTED here that such conversation(s) took place, it should not be difficult for the Hammond/Five Corners group to put that in writing, sign it and provide it to me, UNLESS they are covering up something and/or have provided different and/or 'conflicting information' to the State of Washington, Veterinary Board of Governors ORALTERNATIVELY, AGAIN AS BEFORE, THE MIDDLE GROUND OFFER is ONCE AGAIN: a TRUTHFUL and COMPLETE WRITTEN and SIGNED explanation as to why Hammond/Five Corners will NOT provide this, if they CONTINUE to fail/refuse to provide this item.This was documented in the medical records, which has been previously provided to Ms. Sanchez.SANCHEZ RESPONSE [and statement being provided to WA Vwt Board as Add-On #9]: there is NOTHING other than one scribbled note in the Hammond/Five Corners "Progress Notes" [WA Vet Board Exhibit #6] indicating ANY contact with Murname/PCL. IF there were NEVER any phone calls, no correspondence, no notes of records or information of any sort provided to Murnane/PCL other than that outlined, it should not be difficult for the Hammond/Five Corners group to put that in writing, sign it and provide it to me, UNLESS they are covering up something and/or have provided different and/or 'conflicting information' to the State of Washington, Veterinary Board of Governors ORALTERNATIVELY, AGAIN AS BEFORE, that THE MIDDLE GROUND OFFER is ONCE AGAIN: a TRUTHFUL and COMPLETE WRITTEN and SIGNED explanation as to why Hammond/Five Corners will NOT provide this, if they CONTINUE to fail/refuse to provide this item.2. Complete written record of all contacts and the substance of such contacts between Dr. Hammond/Five Corners and Dr. Williams/Burien Veterinary Hospital.Again, we have provided Ms. Sanchez with all medical records, which would include any conversation that took place.SANCHEZ RESPONSE [and statement being provided to WA Vet Board as Part #9 and Exhibit #114]: Hammond/Five Corners has not been asked about medical records that I have already received which might or might not include any conversations between the Hammond/Five Corners group and Williams/BVH.Hammond/Five Corners has continuously been asked and is AGAIN asked to produce ANYTHING that would contain ALL CONTACTS OF ANY SORT, such as notes, recordings, memos, etc.If there were NEVER ANY CONTACTS of ANY sort/type ever made and/or conducted between the Hammond/Five Corners group and Williams/BVH i.e. NEVER any phone calls, no correspondence, no notes of records or information of any sort provided to Williams/BVH by the Hammond/Five Corners group, it should not be difficult for the Hammond/Five Corners group to put that in writing, sign it and provide it to me, UNLESS they are covering up something and/or have provided different and/or 'conflicting information' to the State of Washington, Veterinary Board of Governors ORALTERNATIVELY, AGAIN AS BEFORE, THE MIDDLE GROUND OFFER is ONCE AGAIN: a TRUTHFUL and COMPLETE WRITTEN and SIGNED explanation as to why Hammond/Five Corners will NOT provide this, if they CONTINUE to fail/refuse to provide this item.Ms. Sanchez came to Five Corners Veterinary Hospital on an emergency basis advising that her dog, Romy, stopped eating and was listless.SANCHEZ RESPONSE: When I went to Five Corners Veterinary Hospital on the emergency basis I STRONGLY ADVISED that my dog, Romy, was experiencing a MASSIVE TOXIC REACTION TO RIMADYL. I advised that ROMI had been preseribed/dispensed RIMADYL on 4/13/04, one tablet twice a day. That she began having problems with refusing to eat and being listless and that on 4/20/04 she'd had what appeared to be seizures/strokes, was unable to stand or walk and would not leave her crate. I advised that I had go